Terms And Conditions

1. Terms and Conditions of Use Agreement

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes.

1. Acceptance of Agreement.

 You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement (“Agreement”) with respect to our site (the “Site”). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you.

1. Copyright.

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

1. Images.

All images used in this website are solely for illustration purposes only; actual item / colour may vary.

1. Fraud

By becoming a customer, you are also become a member; you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your membership can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by ZAC Electrical Engineering in its sole discretion. If membership has been revoked, ZAC Electrical Engineering reserves the right to refuse application or readmission to the membership program.

• Limited Right to Use.

The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

• Editing, Deleting and Modification.

 We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.

• Indemnification.

You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, “Affiliated Parties”) harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.

• Non-transferable.

 Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

1. Disclaimer.

The information from or through the site are provided “as-is,” “as available,” and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The information and services may contain bugs, errors, problems or other limitations. We and our affiliated parties have no liability whatsoever for your use of any information or service. In particular, but not as a limitation, we and our affiliated parties are not liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The negation of damages set forth above are fundamental elements of the basis of the bargain between us. This site and the information would not be provided without such limitations. No advice or information, whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement.

• Limits.

All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any incidental, special or consequential damages of any kind that may result from use of or inability to use our site. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.

• Use of Information.

We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.

• Third-Party Services.

We allow access to or advertise third-party merchant sites (“Merchants”) from which you may purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfilment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. You agree that use of such merchants is at your sole risk and is without warranties of any kind by us, expressed, implied or otherwise including warranties of title, fitness for purpose, merchantability or non-infringement under no circumstances are we liable for any damages arising from the transactions between you and merchants or for any information appearing on merchant sites or any other site linked to our site.

• Third-Party Merchant Policies.

All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

• Privacy Policy.

Our Privacy Policy, as it may change from time to time, is a part of this Agreement. For details, please refer to our complete Privacy Policy on our homepage link.

• Payments.

You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honoured by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees, applicable taxes, merchants fees, and our admin processing fees.

• Securities Laws.

This Site may include statements concerning our operations, prospects, strategies, financial condition, future economic performance and demand for our products or services, as well as our intentions, plans and objectives, that are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties, many of which are beyond our control. When used on our Site, words like “anticipates,” “expects,” “believes,” “estimates,” “seeks,” “plans,” “intends” and similar expressions are intended to identify forward-looking statements designed to fall within securities law safe harbors for forward-looking statements. The Site and the information contained herein does not constitute an offer or a solicitation of an offer for sale of any securities. None of the information contained herein is intended to be, and shall not be deemed to be, incorporated into any of our securities-related filings or documents.

• Links to Other Web Sites.

The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

• Submissions.

All suggestions, ideas, notes, concepts and other information you may from time to time send to us (collectively, “Submissions”) shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.

• Applicable Law.

You agree that all actions or proceedings arising directly or indirectly out of this agreement, or your use of the site or any samples or products obtained by you through such use, shall be litigated in the circuit court of Pahang and Penang, Malaysia. You are expressly submitting and consenting in advance to such jurisdiction in any action or proceeding in any of such courts, and are waiving any claim that Pahang is an inconvenient forum or an improper forum based on lack of venue. This site is created and controlled by ZAC Electrical Engineering a wholly owned subsidiary of www.aircondzac.com.my in the State of Pahang and Penang, Malaysia. As such, the laws of Malaysia will govern the terms and conditions contained in this Agreement and elsewhere throughout the Site, without giving effect to any principles of conflicts of laws.

Verification of Members’ Address. Zac Electrical Engineering reserves the right to contact a Member via email to verify the accuracy of account information (including the Member’s correct name and address) that is needed to provide the Member with the information he or she requested from ZAC Electrical Engineering.

• Shipping & Delivery with Installation

Delivery of the products that included with installation services will take from 3 to 10 working days upon confirmation of order (excluding weekend & public holidays) where your order will be processed and arrangement for installation date been made upon mutual agreement between you and us / service provider / scheduled technician via our confirmation e-mail dan confirmation telephone call. Please note that this may take longer during sales period.

As of this policy published, shipping at the checkout page describes and included the purpose of delivery / transportation cost to and for installation purpose after the order has been made.

There is no shipping by any third-party courier services applicable for all of our products and services as we deliver the product by our own transport.

Products sold are not returnable as products sold are included and agreed with installation services on-site delivery, warranty registered, and as the products are bind by the manufacturer warranty as effective as bought.

We provide only local installation; valid and applicable to all set and listed postcode which you may fill in the “postcode” in the checkout details. Only shown shipping cost (flat rate – depends on postcode located) will grant as successful order and you may proceed with the order.

Otherwise, if you enter the postcode but no shipping cost shown, it describes that your location is not under our service area and the order should be void/ cancel / not proceed as we can’t deliver the product and our service to you as there are no service provider near you. Currently, as this policy written and published, only selected postcode in Kuantan, Pahang Malaysia are listed as our service area. By any chance, when you successfully placing order without notice this clause and we cannot provide our products and services to you, we will proceed for the full refund as soon as verification made. Fortunately, if your postcode are not listed but we still can provide our services to you with additional cost incurred, we will contact you to confirm the order.

As the coverage area for our services, we will update our services area prior without notice and you should / may keep on updated by check our policy or by enter your postcode; once the shipping cost shown on the checkout page, it describes the location is now included and accepted to make order with us.

• Pick Up Service

Pick up will be available after a second email sent to you (excluding weekend & public holidays) and after confirmation call made to you, where your order will be processed and dispatched by our service provider / technician to our selected pick-up point which nearby to you and our service provider / technician during confirmation call agreement. This may take longer during sales period.

Majority of the product are entitled for pick up services, except for big items that impossible to fit in your own transport, whereby when the situation occur the additional flat rate transportation cost will be charge to you calculated by the postcode (refer in checkout calculator) of your location or minimum of RM50 will be charge whichever is higher.

Pick up will be available at the selected locations upon agreement during the confirmation call.

In the event that you are not available to collect your order on the assigned date, time and place, please call 017-9476778 in 5 hours earlier before the agreed pick-up time set. Failed to early inform the cancellation / postpone / re-arrange collection / no-show / unreachable contact, may result to additional flat rate charge RM100 during your next pick-up time.

• Cancellation Policy

Products sold cannot / not accepted to cancel after 24 hours of the order been made with no delivery arrangement yet, or 96 hours before arranged delivery been made whichever applicable in your situation.

The date order been made, AircondZac admin will contact customer to confirm the address / location to deliver the products and services. AircondZac will placed your ordered product to manufacturer vendor by 8:00 am on second day or within 48 to 72 hours after the same day mutual agreement during confirmation call to customer order date.

During confirmation call on the same date order placed, customer should decide either proceed or cancel as mutual agreement for AircondZac to proceed with the delivery the product and services will be discuss during this confirmation call. There will be no cancellation and refunds accepted after the confirmation call for mutual agreement for installation and delivery date, – product and services shall proceed as arranged as warranty for the product has been registered and bind by the manufacturer’s warranty and only manufacturer’s personnel will attend all product warranty related issue.

Strictly no cancellation will be accepted for Islamic Buy Now Pay later (i-BNPL) customer.

AircondZac reserves the right to hold or cancel any order with prior notice when deemed necessary.

AircondZac will proceed with cancellation should circumstances below occur:

1. The item is not / no longer available
2. Pricing disputes arise
3. Payment failed or not received
4. Payment information could not be verified
5. The order is not included under listed postcode provided or where the shipping address could not be verified
6. Violation of AircondZac’s Terms and Conditions
7. Cancellation initiated by the Customer
8. Any other unforeseen circumstances that lead to cancellation

Upon cancellation, refund will be processed accordingly and might take up to 14 working days as AircondZac using trusted third-party merchants in the payment gateway – GrabPayLater, Shopback, Atome and all listed by our payment gateway system that you choose to use prior placing order. Please read “Refunds” policy for further details regarding the amount you would get upon the cancellation.

1. Refunds

Depending on the mode of payment you’ve selected upon transaction, you will be offered the mode of refund based on your payment mode and may be required to enter additional information.

Depending on the mode of payment you’ve selected upon transaction, you will be offered mode of refund based on your payment mode, which will take between 1 to 15 working days depending on our partnering banks and merchants you use when made order. Please consult the table below for details.

How you initially paid for your order	How you may receive your refund	Expected time to transfer funds	Deductions from full amount.
Credit card, debit card (No IPP)	Credit card/debit card charge reversal (refund)	Up to 15 working days	Any incurred fees
Online banking	Bank transfer	5 – 10 working days	Any incurred fees
(i-BNPL) Islamic BuyNowPayLater managed by Payhalal Gateway – Atome, GrabPaylater, Shopback.	Strictly No Cancellation & Refund	NIL	NIL
E-wallet Full Amount Payment (GrabPay , TouchNGo)	Bank Transfer / E-wallet transfer	Up to 14 working days	Any incurred fees

• Admin Fee

We are not participating merchants for Credit Card IPP terms. For (i-BNPL) instalments plan service, you agree that you will be subject to all prevailing statutory taxes, duties, fees, charges and/or costs however denominated as maybe in force and in connection with any future taxes that may be introduced at any point of time. Customer who uses i-BNPL, any such fee shall vary depending on the payment tenure subject to the decision of AircondZac from time to time.

• Return / Exchange Policy

As for manufacturer’s policy, any return and/or exchange will be handled and may vary depending on the manufacturer’s warranty policy. Only manufacturer’s will handle this issue with their own personnel under warranty item. AirconZac responsible to deliver the product with installation and assist customer for warranty claim from the manufacturer’s when applicable; personnel sent by manufacturer will take over any issue from here and AircondZac shall not be liable or responsible from any further products issue.

You may email us at [email protected] or call us at +6017 947 6778 for any enquiries / questions.

• Warranty

1. Installation service warranty is 30 days start from installation date.
2. Each of product warranty may vary depending / binding and fully responsible by the manufacturer’s of each brand (Daikin, Acson, Midea, Panasonic).

INSTALLATION SERVICE POLICY

1. Introduction

i. One-time installation for products from ZAC Electrical Engineering in AircondZac website (www.aircondzac.com.my). Services will take place as set forth in this document (the “Service Scope”) at Customer’s location, as identified on the invoice.

ii. This Service is provided by ZAC Electrical Engineering (“AircondZac”). The Service transaction is between the Customer and AircondZac.

iii. By purchasing these Services from AircondZac, Customer agrees to be bound by all terms and conditions set forth in this terms and conditions stated herein.

2. Installation Service Hours.

Monday to Saturday: 8:30am – 5pm
excluding Sunday and Selected Public Holidays

Service Area: Kuantan, Pahang Malaysia (selected postcodes). Please check your postcode (shown Shipping – flat rate) in the checkout page by fill in your postcode.

For Apartment/Condo/Over 2 Storey Building: Subjected to the respective Building Management’s approval, and as for 3 storey building must have lift or additional charge may occur and must inform us during confirmation call.

i. The installation service must be completed on the same day for below 3 units (wall mounted air-conditioner; 1.0hp up to 2.0hp), or vary depending on mutual agreement if more than 3 units with/or multi variation of air-conditioner sizes. If for whatever reason the Customer requires further installation after basic installation is completed, arrangements should be made with the installer and a separate fee may be charged for the further installation.

ii. The installation service (and delivery) must be completed within 7 working days (Kuantan only) or within 10 working days (all other locations) from order acknowledgement date. AircondZac reserves the rights to cancel the customer’s order if the installation cannot be completed within the stipulated days.

3. Scheduling for Installation.

i. Within two (2) business days of ordering your Service, you will be contacted by AircondZac’s appointed admin to schedule an agreed date for the installation service and delivery of the item to location as given address / or pick-up location (under postcode coverage).

ii. If you require any add-on services on top of the installation package paid, please arrange with installer upon installation. Add-on services will be paid by Customer to installer directly.

iii. Installation service cannot be requested after confirmation of only normal delivery service. Any request for and provision of installation (including any fees thereon), will strictly be between the installer and the customer.

4. Re-Scheduling the Service

Re-Scheduling will not be permitted once the installer has successfully scheduled an appointment or after confirmation call has been made whichever comes first. Customer shall follow the appointment as arranged.

5. Cancellation of the Service

i. Cancellation of the service and order will not be permitted once payment has been confirmed by AircondZac; for details, please refer full written of Cancellation Policy under Terms and Conditions Policy.

In the event where the installer is unable to complete the Service for reasons unrelated to the installer, RM100 admin fee will be deducted from refund of each service fee(s).

6. What if the product cannot fit through my door?

It is the responsibility of the customer to ensure that the products are able to fit into the designated area before purchasing. In the event that the products cannot fit, service and order cancellation will not be permitted.
Once the product delivered, it will be deemed delivered and accepted by customer. No order cancellations and refunds will be permitted thereafter.

7. General

i. In the event Customer have queries with regard to this Service; please call AircondZac Customer Service at +6017 947 6778 for clarification.

ii. By participating in this Service, Customer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of AircondZac on every aspect of this Service shall be final and binding.

iii. AircondZac and/or ZAC Electrical Engineering reserves the right to amend Terms and Conditions Policy, Privacy Policy, and Installation Service Policy without prior notice to the extent permitted by law.

iv. AircondZac shall not be liable or responsible in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Service. If there is any dispute between Customer and AircondZac or the installer, Customer agrees that AircondZac is under no obligation to be involved.

v. By participating in this Service, each Customer agrees to release and hold AircondZac and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with this Service, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.

vi. The Customer acknowledges that AircondZac and ZAC Electrical Engineering may collect Customer(s) information including personal information in the form of, among others, survey forms, (whether on our own or by appointed service provided) taken during the performance of Service. By purchasing the Services, you agree that the collection of such information will be processed, handled and use in accordance with the AircondZac Privacy Policy at (homepage sub-link).

vii. The Customer will be deemed consented to use their Personal Data in the manner set out in AircondZac Privacy Policy and product manufacturer’s when using the Service.

viii. These Terms and Conditions herein shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts. English version shall prevail in any doubted or further clarification.

Last updates on 23/12/2023